FAQs

Get instant answers in FAQs.

  • Why haven’t I received licenses after inviting a friend?

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    Please refer to the following common reasons:

    🔗 ​​Link Validity​​
    Ensure your friend registered using the correct exclusive invitation link. Non-personalized links or direct registration through the official website won’t trigger the addition of licenses.

    ✅ ​​Account Activation Status​​
    After registration, your friend must complete email verification. Only then will the system sync the monitoring licenses to your account.

    👥 ​​User Eligibility​​
    Authorization rules apply only to first-time registrants. If your friend previously had a Monitor 365 account (even if deleted), the system will recognize them as a returning user, and no license quota will be added.

    🛠️ Still unresolved?
    Contact us via monitor-365@outlook.com and we’ll assist you as soon as possible.

  • How to earn free licenses by referring friends?

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    Click “Generate Link” to create your exclusive referral link.

    Click “Copy” to instantly copy the link and share it with your friends.

    You will receive 1 free license each time a friend successfully registers and activates their account via your referral link. All referral rewards can be viewed in the ‘Monitor Amounts’ dashboard.

    ▸30 licenses max per account.

    ▸Each friend can only be counted once.

    ▸Additional types of referral gifts will be available soon.