Please refer to the following common reasons:

🔗 ​​Link Validity​​
Ensure your friend registered using the correct exclusive invitation link. Non-personalized links or direct registration through the official website won’t trigger the addition of licenses.

✅ ​​Account Activation Status​​
After registration, your friend must complete email verification. Only then will the system sync the monitoring licenses to your account.

👥 ​​User Eligibility​​
Authorization rules apply only to first-time registrants. If your friend previously had a Monitor 365 account (even if deleted), the system will recognize them as a returning user, and no license quota will be added.

🛠️ Still unresolved?
Contact us via monitor-365@outlook.com and we’ll assist you as soon as possible.